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IT workers face greater stress from remote issues
With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that.
Rackspace is now the roach motel of cloud platforms
Ever since its layoffs last summer and a plunge in quality, Rackspace lets customers in — but won’t let them out. A cautionary tale of a business that had to fight like heck to escape.
How UEM supports the hybrid workplace
Unified endpoint management platforms are helping organizations across a range of industries keep employee devices patched and protected — wherever they may be.
Apple gives in on right-to-repair
In a first, the company said it will open up an online site next year where Apple hardware owners can order genuine Apple parts to repair iPhones and other devices.
It’s not me, it’s you: How to keep up with Microsoft cloud services trouble
When cloud-based apps, services and software go down, or when Windows 10 flakes out, it's good to know where to get reliable information about what's happening.
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Excel 2016 and 2019 cheat sheet: Ribbon quick reference
Our visual guide helps you find the most popular commands on the Ribbon in Excel 2016 and 2019 for Windows, along with keyboard shortcuts for performing each action.
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PowerPoint 2016 cheat sheet: Ribbon quick reference
Our visual guide helps you find the most useful commands on the Ribbon in PowerPoint 2016 for Windows, along with keyboard shortcuts for performing each action.
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Best Places to Work in IT archives, 1994 to 2018
See 25 years of Computerworld's Best Places to Work in IT lists in an easy-to-sort spreadsheet.
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Download the 2018 Best Places to Work in IT special report
Our 25th annual report highlights 100 top organizations across the country that attract skilled tech professionals by offering robust salaries, stellar benefits, and flexible, fast-paced work environments.
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Windows 10 cheat sheet: Handy gestures and shortcuts
Learn these useful touchpad gestures, keyboard shortcuts and touchscreen gestures for getting around Windows 10.
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Best of Shark Tank
Take a look back at some of the timeless tales that caught Sharky’s attention over the past year.
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Word 2016 cheat sheet: Ribbon quick reference
Our visual guide helps you find the most useful commands on the Ribbon in Word 2016 for Windows, along with keyboard shortcuts for performing each action.
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Word 2016 cheat sheet: Ribbon quick reference
Our visual guide helps you find the most useful commands on the Ribbon in Word 2016 for Windows, along with keyboard shortcuts for performing each action.
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How to manage mobile app madness
Enterprise demand for mobile apps is outstripping IT's ability to keep up. Here are several strategies for coping.
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Your guide to the mobile virtual reality boom
The mobile world is going virtual, from virtual assistants to virtual (and augmented) reality. This collection of columns from Mike Elgan can help you separate fact from fiction.
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11 key steps for selecting and implementing a KM platform
It’s important to choose knowledge management software that’s a good fit for your organization -- and to get employees fully on board.
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IDG Enterprise's Digital Edge 50: Pushing Digital Boundaries
Winning projects used technology such as artificial intelligence, IoT, virtual reality/augmented reality, cloud, data analytics and mobile/smart devices to drive business innovation.
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Chart: Mobile management vendors compared
As enterprise mobility management (EMM) suites continue their evolution into unified endpoint management (UEM), our chart lets you quickly compare features and functions. We have the goods on 8 top vendors' products, in 10 different...